Terms and Conditions
Last Updated: 29.10.2025
1. DEFINITIONS AND TERMS
SOTEO – is the commercial name of SC SOTEO SRL, a Romanian legal entity, with its registered office in Romania, Str. 12 nr. 13, Sat Turnu, Oras Pecica, Judet. Arad, with Tax ID: RO50292777.Seller – SOTEO or any SOTEO partner.Buyer – natural person / legal entity or any legal entity that creates an Account on the Site and places an Order.Client – natural person / legal entity who has or obtains access to the CONTENT, through any means of communication provided by SOTEO (electronic, telephone, etc.) or based on an existing user agreement between SOTEO and them, requiring the creation and use of an ACCOUNT.Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, invoices, etc.).Site – the domains www.soteo.eu, www.soteo.at, www.soteo.de, www.soteo.ro, www.soteo.hu and their subdomains.Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, via the Site, their intention to purchase Goods and Services from the Site.Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.Campaign – the action of displaying for commercial purposes a finite number of Goods and/or Services having a limited and predefined stock, for a limited period set by the Seller.Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.Content • all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment; • the content of any e-mail sent to Buyers by the Seller by electronic means and/or any other available means of communication; • any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, specified or not by them;• information related to the Goods and/or Services and/or tariffs practiced by the Seller in a certain period;• information related to the Goods and/or Services and/or tariffs practiced by a third party with whom the Seller has concluded partnership contracts, in a certain period; • data referring to the Seller, or other privileged data thereof.Review – a written evaluation by the owner or beneficiary of a product or service, drafted based on personal experience and their ability to make qualitative comments and state whether the product or service meets the manufacturer's specifications.Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer towards a product. The rating is expressed as stars, each product can receive a score from one to five stars.Comment – an appreciation or observation with a critical purpose, regarding a Review or another comment.Question – a form of addressing other Users/Clients/Buyers to obtain information about the products or services on that page.Answer – written information that is transmitted to the User/Client/Buyer who asked a Question on the Site, on a specific product page.Document – these Terms and Conditions.Newsletter – a means of periodic information, exclusively electronic (e-mail, SMS) about the Goods and Services and/or promotions carried out by the Seller in a certain period.Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by SOTEO to the Buyer, using the services of the card processor approved by the Seller, regardless of the delivery method.Specifications – all specifications and/or descriptions of the Goods and Services as specified in their description.
2. CONTRACTUAL DOCUMENTS
2.1. By placing an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations. 2.2. The notification received by the Buyer after placing the Order is for information purposes and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Seller will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will refund the amount paid (if applicable). 2.4. The Contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, via e-mail and/or SMS, of the Order dispatch notification. 2.5. The Document and the information provided by the Seller on the Site will form the basis of the Contract.
3. ONLINE SALES POLICY
3.1. Access to place an Order is permitted to any Client/Buyer. 3.2. For justified reasons, SOTEO reserves the right to restrict the Client's/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the Client's/Buyer's conduct or activity on the Site, their actions could harm SOTEO in any way. 3.3. Communication with the Seller can be achieved through direct interaction or through the addresses mentioned in the "contact" section of the Site. 3.4. SOTEO may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with whom SOTEO has partnership contracts, within a certain period and within the limits of available stock. 3.5. All tariffs for Goods and/or Services presented on the Site are expressed in the relevant local currency (e.g., RON, EUR, HUF, CZK, PLN) and include V.A.T. 3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card. The responsibility for this action lies solely with the Buyer.3.7. All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.
4. ASSIGNMENT AND SUBCONTRACTING
4.1. The Seller may assign and/or subcontract a third party for Services related to the fulfillment of the Order, with the Buyer's information, without their consent being necessary. The Seller will always be responsible to the Buyer for all contractual obligations.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of SOTEO, all rights obtained in this regard, directly or indirectly, being reserved. 5.2. The Client/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by SOTEO. 5.3. Any use of the Content for purposes other than those expressly permitted by this Document is prohibited.
6. THE ORDER
6.1. The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, finalizing the Order by making the payment through one of the expressly indicated methods. 6.2. By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, are correct, complete, and true at the time of placing the Order. 6.3. By completing the Order, the Buyer agrees that the Seller may contact them, by any available means, in any situation where it is necessary to contact the Buyer. 6.4. The Seller may cancel the Order placed by the Buyer, following prior notification addressed to the Buyer, without any further obligation of either party to the other or without either party being able to claim damages from the other in the following cases: • non-acceptance by the Buyer's card issuing bank of the transaction, in the case of online payment; • invalidation of the transaction by the card processor approved by SOTEO, in the case of online payment; • the data provided by the Client/Buyer on the Site are incomplete and/or incorrect. 6.5. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller was informed by the Buyer of their decision to withdraw from the Contract. 6.6. The amount will be returned as follows: • for Orders paid by online card -> by refund to the account from which the payment was made; • for Orders paid by Bank Transfer/Cash on Delivery -> by bank transfer. 6.7. The Seller may postpone the refund until receipt of the sold Goods or until receipt of proof that they have been shipped. 6.8. Additional costs incurred by the Seller may be deducted from the amount to be refunded, including, but not limited to: • commission for bank card payment; • commission for refunding the money to the client; • all fees incurred for shipping the orders; • a restocking fee of 20% of the value of the returned products (if applicable and permitted by law). 6.9. The order can no longer be canceled after the shipping confirmation has been received by email. 6.10. If a package is refused by the client after the contract has been concluded (and the order has been shipped), the client must bear all fees paid by the Seller for shipping and returning the order, plus a restocking fee of 20% of the value of the returned products. 6.11. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return the value of the Good and/or Service to the Buyer's account, within a maximum of 7 (seven) days from the date the Seller became aware of this fact.
7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED
7.1. The following are exempt from the right of withdrawal from the Contract (according to applicable EU legislation): • service contracts, after the full performance of the services, if performance has begun with the Buyer's prior express consent; • the supply of Goods and/or services whose price depends on fluctuations in the financial market; • the supply of Goods made to the Buyer's specifications or clearly personalized; • the supply of Goods that are liable to deteriorate or expire rapidly; • the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed by the Buyer; • the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items; • the supply of digital content which is not supplied on a tangible medium if the performance has begun with the Buyer's prior express consent.
8. CONFIDENTIALITY
8.1. Information of any nature provided by the Buyer/Client to the Seller will remain the property of the Seller. 8.2. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. 8.3. By registering in the SOTEO database, the Client/Buyer gives their express consent, within the limits of the legislation in force, to be contacted by third parties, partners of SOTEO: marketing service providers, other service providers.
9. ADVERTISING
9.1. SOTEO Newsletters are sent through specialized and approved partners of SOTEO. 9.2. When the Client creates an Account on the Site, they have the possibility to express their agreement to receive Newsletters. 9.3. Unsubscribing from receiving Newsletters can be done at any time using the dedicated link within any Newsletter.
10. BILLING – PAYMENT
10.1. The prices of Goods and Services displayed on the Sites include V.A.T. according to the legislation in force. 10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services. 10.3. The Seller will send the Buyer the invoice for the Order exclusively in electronic format, by e-mail, to the e-mail address mentioned by the Buyer in their Account. 10.4. By sending the Order, the Buyer expresses their agreement to receive invoices in electronic format.
11. DELIVERY OF GOODS
11.1. The Seller undertakes to deliver the Goods via a door-to-door courier system to the Buyer. 11.2. The Seller will ensure the proper packaging of the Goods and the transmission of accompanying documents. 11.3. The Seller will deliver the Goods and Services within the territories of the countries where it operates websites (Romania, Austria, Germany, Hungary, etc.) and in other EU countries, according to the displayed delivery policies.
12. WARRANTIES
12.1. All Goods sold by SOTEO benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The goods are new, in original packaging, and come from authorized sources.
13. TRANSFER OF OWNERSHIP OF GOODS
13.1. Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (delivery meaning – signing for receipt of the transport document provided by the courier).
14. LIABILITY
14.1. The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods and Services after delivery.
15. WRITING REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS
15.1. The writing of Reviews, Comments, Questions, and Answers can be done by Users/Clients/Buyers. 15.2. When registering a Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content. 15.3. Each User/Client/Buyer, when writing, undertakes to respect the following rules: • to use appropriate, non-offensive language; • to ensure that the information entered is realistic, correct, and not misleading; • not to provide or request personal data; • not to enter information/details about URLs from other commercial sites.
16. PROCESSING OF PERSONAL DATA
16.1. In accordance with the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) for the protection of natural persons with regard to the processing of personal data and on the free movement of such data, SOTEO has the obligation to manage safely and only for the specified purposes, the personal data you provide us. 16.2. The purpose of data collection is: informing Clients/Buyers about their Account status, informing Buyers about the status of their Orders, evaluating the Goods and Services offered, commercial activities, promotion, marketing, advertising. 16.3. By completing the data in the Account creation and/or Order form, the Buyer declares and unconditionally accepts that their personal data be included in the SOTEO database and gives their express and unequivocal agreement for all these personal data to be stored, used, and processed by SOTEO. 16.4. By reading this Document, you acknowledge that you are guaranteed the rights provided by GDPR, namely: • the right to information and access to data; • the right to rectification; • the right to erasure of data ("the right to be forgotten"); • the right to restriction of processing; • the right to data portability; • the right to object; • the right not to be subject to an automated individual decision; • the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing. 16.5. You can exercise these rights based on a written, dated, and signed request sent to the address: Romania, Str. 12 nr. 13, Sat Turnu, Oras Pecica, Judet. Arad, or by e-mail to: office@soteo.ro. 16.6. SOTEO may provide the Buyer's personal data to other companies with which it has partnership relations (e.g., courier, payment/banking services), but only on the basis of a confidentiality commitment from them.
17. FORCE MAJEURE
17.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties, and which cannot be avoided. 17.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the Contract.
18. APPLICABLE LAW – JURISDICTION
18.1. This Contract is subject to Romanian law. Any disputes arising between SOTEO and Clients / Buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts in Arad.
18.2. Consumers can use the European online dispute resolution platform (ODR platform) at: